Refund policy

**Return Policy - Hrugs**

**Effective Date: [12/3/23]**

Thank you for shopping at Hrugs. We aim to ensure your satisfaction with every purchase. This Return Policy outlines our guidelines for returns, exchanges, and refunds. By making a purchase with Hrugs, you agree to adhere to the terms and conditions outlined below.

### **1. Return Eligibility**

**1.1 Unused and Unaltered Merchandise:**
To be eligible for a return, the item must be unused, undamaged, and in the same condition as received. It must also be in its original packaging.

**1.2 Time Frame:**
Love or Return your rug. Enjoy our 30 day return policy. If you don't fall in love with our rug, then return it!

### **2. Return Process**

**2.1 Contact Us:**
To initiate a return, please contact our customer support team at contacthrugs@gmail.com to obtain a Return Authorization (RA) number.

**2.2 Return Authorization Number:**
Include the RA number clearly on the outside of the package. Returns without an RA number may be subject to delays or rejection.

**2.3 Shipping:**
You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

### **3. Non-Returnable Items**

**3.1 Custom and Personalized Items:**
Custom-made or personalized items are non-returnable unless they are defective or damaged upon receipt.

**3.2 Clearance and Final Sale Items:**
Clearance or final sale items are non-returnable and non-refundable.

### **4. Inspection and Processing**

**4.1 Inspection:**
All returned items will be inspected upon receipt. We reserve the right to refuse a return if the item is not in its original condition.

**4.2 Refund Process:**
Upon approval of the return, a refund will be processed to the original method of payment. Please allow [insert number of days, e.g., 5-10 business days] for the refund to reflect in your account.

### **5. Exchanges**

**5.1 Product Exchanges:**
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.

**5.2 Exchange Eligibility:**
Exchanges are subject to the availability of the desired item. If the item is not available, a refund will be processed following the standard return procedure.

### **6. Damaged or Defective Items**

**6.1 Reporting Damage:**
If your item arrives damaged or defective, please contact us within [insert number of days, e.g., 7 days] of receiving the product.

**6.2 Resolution:**
We will either replace the damaged or defective item or provide a refund, depending on your preference.

### **7. Contact Us**

If you have any questions or concerns about our Return Policy, please contact us at:

Hrugs
371 S Main St. Freeport, NY 11520
contacthrugs@gmail.com

516-642-5475

We appreciate your understanding and cooperation. At Hrugs, we are committed to ensuring your satisfaction and providing a hassle-free shopping experience.