FAQ's

Frequently Asked Questions (FAQ) - Hrugs

Main Contact: 516-642-5475
1. What makes Hrugs unique among handmade rug companies? Hrugs stands out for its commitment to preserving traditional craftsmanship while embracing modern design trends. Our rugs are meticulously handcrafted, reflecting a harmonious blend of heritage, quality, and innovation.
2. What materials are used in your handmade rugs? We exclusively use premium materials such as wool, silk, and cotton sourced from trusted suppliers. Each material is chosen for its durability, texture, and ability to enhance the overall aesthetic of our rugs.
3. Can I request a custom-made rug? Certainly! We offer custom rug services to cater to your specific preferences. Contact our dedicated team, and we'll work closely with you to create a bespoke masterpiece that complements your style and space.
4. How do I care for my handmade rug? To ensure the longevity of your handmade rug, vacuum regularly, rotate it to minimize wear, and attend to spills promptly. Professional cleaning is recommended to maintain its original beauty.
5. Are your rugs ethically sourced? Yes, ethical sourcing is a cornerstone of our values. We collaborate with artisans who adhere to fair labor practices, ensuring that every rug is crafted with respect for both people and the environment.
6. Do you offer a return policy? Absolutely. We have a customer-friendly return policy. If you're not satisfied with your purchase, contact us within [insert timeframe], and we'll guide you through the return process.
7. Are your antique rugs restored? Yes, our antique rugs go through a meticulous restoration process to revive their original charm while preserving their historical significance. We take great care to maintain authenticity.
8. What sizes and styles are available in your collection? Our collection features an extensive range of sizes, from small accent rugs to room-filling masterpieces. Styles span traditional, contemporary, and transitional designs, ensuring there's a perfect match for every aesthetic.
9. How can I determine the quality of a handmade rug? Quality is evident in factors such as knot count, material, and craftsmanship. Our team is available to guide you through the selection process, providing insights into what makes each rug a unique work of art.
10. Do you ship internationally? Yes, we offer international shipping. For specific details on shipping costs and delivery times to your location, please refer to our shipping policy or contact our customer service team.
For any further inquiries or personalized assistance, feel free to reach out to our dedicated customer support team at contacthrugs@gmail.com or through our Contact Us page. We're here to ensure your Hrugs experience is nothing short of exceptional.


Rug Care Frequently Asked Questions (FAQ) - Hrugs
11. Can I clean my handmade rug at home, or do I need professional cleaning services? While regular vacuuming and spot cleaning can be done at home, we recommend professional cleaning every 12 to 18 months to maintain the longevity and beauty of your handmade rug.
12. How should I deal with spills on my rug? Act promptly by blotting the spill with a clean, dry cloth. Avoid rubbing, as it may spread the stain. For specific stain removal guidance, refer to our comprehensive care guide or contact our customer support for advice.
13. Can I use a carpet cleaner on my handmade rug? We advise against using carpet cleaners with harsh chemicals, as they can damage the fibers of your handmade rug. Stick to mild, natural cleaners, or consult our care guide for suitable cleaning solutions.
14. Is it safe to use a rug pad under my handmade rug? Yes, we highly recommend using a rug pad. It provides extra cushioning, prevents slipping, and protects both the rug and the flooring underneath. Choose a rug pad suitable for the type of flooring in your space.
15. How do I prevent fading in my rug over time? Rotate your rug regularly to ensure even exposure to light. Additionally, consider using window treatments to minimize direct sunlight, especially in areas with prolonged sun exposure.
16. Can I place my handmade rug in high-traffic areas? Yes, our rugs are crafted with durability in mind, making them suitable for high-traffic areas. However, rotating the rug periodically can help distribute wear and maintain its appearance over time.
17. What is the best way to store a rug if I need to move or redecorate? Roll the rug tightly with the pile facing inward, and wrap it in a breathable material like muslin to protect it from dust. Avoid storing it in a damp or humid environment.
18. Can I use a vacuum cleaner with a beater bar on my handmade rug? While some rugs tolerate beater bars, it's generally safer to use a vacuum without one to prevent potential damage. If unsure, check the care instructions specific to your rug or consult our customer support.
19. How do I address pet stains and odors on my rug? For pet stains, blot the area immediately and follow our stain removal guide. To address odors, sprinkle baking soda on the rug, let it sit, and then vacuum. For persistent issues, professional cleaning may be necessary.
20. Are your rugs moth-resistant? Yes, our rugs are treated to be moth-resistant. However, it's advisable to keep your space well-ventilated and clean to minimize the risk of moth infestations.
For additional rug care tips or personalized assistance, don't hesitate to contact our knowledgeable customer support team at contacthrugs@gmail.com or through our Contact Us page. We're here to ensure your Hrugs investment continues to bring beauty and comfort to your home for years to come.